What if I change my mind after purchase?

You can return the product for a full or a partial refund. We have a generous returns policy.

How does the product achieve a long life time?

Most computer hardware lasts a long time. It’s the software that becomes outdated. Without continuous security updates, our data and safety are at risk. By stopping security updates, many companies force us to buy new devices every few years.

FreedomBox devices sold by us does not suffer these artificial limitations. We use FreedomBox software with Debian GNU/Linux as our underlying operating system. Debian (of which FreedomBox is a part) provides security updates for each of it’s major releases for at least 5 years.

After this, the device can further extend it’s life by upgrading to the next release (which happens roughly every two years). FreedomBox team works hard to deliver a simplified, bug-free upgrade experience. However, some apps you use may become unavailable or get replaced by other similar apps.

So, as long as you are keep upgrading to a newer releases, your device will be supported for a very long period of time.

If any of the hardware components such as power supply or a hard disk stops working, they can be replaced with off-the-shelf components sold by other vendors or by us.

How is Sales Tax/VAT/GST calculated?

Sales tax is calculated based on the delivery address (to comply with your local tax code), our store address (in Washington, USA), the type of the product (some products don’t have sales tax), and the date of purchase (sometimes there are tax holidays). We use a third party service called Stripe Tax to perform these complex calculations.

Can I install another operating system?

The FreedomBox devices are general purpose computers. If you wish, you may install other operating systems either by removing FreedomBox+Debian or install it side-by-side. However, we can only provide support for FreedomBox.